Refund & Cancellation Policy

Premium access is sold as one-time purchases for a fixed period (subscription passes or pay-per-day access). Plans do not auto-renew, so there is nothing to cancel for future billing — your access simply ends when the period you paid for expires, after which you return to the free tier.

Because access to digital content and AI feedback is granted immediately, purchases are generally non-refundable once premium usage has begun. However, we want you to be satisfied. We will consider a refund if:

• you were charged in error or charged more than once for the same order; or
• a technical problem on our side prevented you from using the premium access you paid for, and we were unable to resolve it; and
• you contact us within 7 days of the purchase.

Refunds are not provided simply for unused time, a change of mind, or dissatisfaction with band scores or feedback (which are practice estimates).

Email support@cuepen.tech from the email address on your account, with your order or payment ID and a short description of the issue. We aim to respond within 3 business days.

Approved refunds are issued to the original payment method via our payment partner, Razorpay. Once approved, it may take 5–10 business days for the amount to appear, depending on your bank or card issuer.

Questions about billing or refunds? Email support@cuepen.tech.